399bey Privacy Policy and Data Storage

399bey ("we", "us", or "the company") is a trusted online betting and casino platform in Bangladesh. By accessing our website 399bey.cam or using our services, you agree to abide by this privacy policy.

This privacy policy explains how 399bey collects, stores, processes, and safeguards your personal information. This policy applies to our website, mobile application, and all related services.

Before reading this policy, please also read our Terms and Conditions and Responsible Gaming guidelines, as together they form part of the agreement between you and us.

399bey may collect your information in various ways. We only collect information that is necessary for providing our services.

2.1 Information You Provide Directly

When you register with 399bey or use our services, you may provide the following information:

• Full name and date of birth
• Email address and mobile number
• Home address
• Identity verification documents (copy of national ID card or passport)
• Financial transaction details (bKash, Nagad, Rocket, or Upay account details)
• Preferred username and password

2.2 Automatically Collected Information

When you use our platform, certain information may be collected automatically:

• IP address and device type
• Browser type and version
• Date and time of page visits
• Links clicked and pages viewed
• Gaming activity and betting history
• Transaction history

2.3 Information Received from Third Parties

In some cases we may receive information from third parties, such as identity verification services or payment providers (bKash, Nagad, Rocket, Upay), which helps us maintain the quality of our services.

399bey uses the information collected about you for the following legitimate purposes:

3.1 Account Management and Identity Verification

We use your information to create and manage your account, verify your identity, and confirm your age (21+). This is essential for the security and legitimacy of our platform.

3.2 Service Delivery and Improvement

We use your information to manage your gaming experience, betting services, deposit and withdrawal processes, and to continuously improve our service quality.

3.3 Customer Support

Your account information is used to help our 24/7 live chat support team resolve your issues quickly and provide effective assistance.

3.4 Financial Transaction Processing

We use your financial information to securely process your deposits and withdrawals. The minimum deposit is ৳200 and the minimum withdrawal is ৳500.

3.5 Promotional Communications

With your consent, 399bey may inform you about bonus offers, promotions, and other benefits. You may request to stop receiving such communications at any time.

3.6 Fraud Prevention and Security

We monitor your transactions and activity to detect and prevent illegal activity, money laundering, and fraud. This is essential for the protection of all users.

The 399bey website uses cookies and other tracking technologies. Cookies are small text files stored on your device.

4.1 Essential Cookies

These cookies are necessary for the basic functionality of the website. They are used to maintain login sessions, perform security checks, and save your preferences. Disabling these cookies will prevent the website from working properly.

4.2 Analytical Cookies

We use analytical cookies to understand how users are using our website. This information helps us improve our services.

4.3 Cookie Controls

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some parts of our service to not work properly.

399bey never sells your personal information to third parties. However, information may be shared in certain specific circumstances:

5.1 Payment Providers

To process financial transactions, we share necessary information with bKash, Nagad, Rocket, Upay, and bank transfer service providers. This information is used solely to complete transactions.

5.2 Technology and Software Partners

We use services from various technology providers to operate our gaming platform. These partners are contractually obligated to keep your information secure.

5.3 Legal Obligations

We may be required to disclose information pursuant to a court order or a demand from a legitimate authority. Information may also be disclosed to prevent fraud or illegal activity.

399bey retains your information for as long as your account is active and for a defined period thereafter.

6.1 General Retention Policy

We retain all your information while your account is active. After an account is closed, certain information may be retained for a defined period to meet legal and financial obligations.

6.2 Financial Transaction Data

Information relating to financial transactions is retained for a longer period as required by applicable legal requirements. This is necessary for audits, dispute resolution, and legal compliance.

6.3 Data Deletion Requests

If you request deletion of your data, we will endeavour to delete the maximum amount of information legally possible. However, some information may need to be retained due to legal obligations.

As a registered user of 399bey, you have a number of important rights regarding your own information:

7.1 Right to Access

You have the right to know and view what information 399bey holds about you. Please contact our support team for this.

7.2 Right to Correction

If your account contains incorrect or incomplete information, you have the right to have it corrected. We encourage you to ensure accurate information is provided.

7.3 Right to Deletion

In certain circumstances you may request deletion of your data. However, some information may need to be retained due to legal obligations or ongoing disputes.

7.4 Right to Object to Processing

You have the right to object to your information being used for marketing communications. You may ask us to stop such communications at any time.

7.5 How to Exercise Your Rights

To exercise any of the above rights, contact us via our 24/7 live chat support or by email. We will process your request as quickly as possible.

399bey uses industry-standard advanced security measures to keep your personal information safe.

8.1 SSL Encryption

Our website uses SSL (Secure Socket Layer) encryption technology, which fully secures the transfer of information between your browser and our servers.

8.2 Data Encryption

All stored sensitive information, particularly passwords and financial details, is secured using industry-standard encryption methods.

8.3 Access Controls

Only authorised personnel may access your information for specific required purposes. All access is logged and reviewed regularly.

8.4 Security Audits

Our security measures are reviewed and improved on a regular basis to ensure your information remains protected at all times.

All services of 399bey are intended for persons aged 21 and above only. We do not collect information from minors or permit them to use our platform.

If we become aware that a minor is using our services, we will immediately close their account and delete all collected information.

If parents believe their child has used our platform, they are requested to notify our support team immediately. For more details, please visit our Responsible Gaming page.

399bey may update this privacy policy from time to time. For significant changes, we will notify you by email or through a notice on the platform.

The date of the latest update to this policy will be noted at the top of the page. Continued use of our services after a policy change will be considered as your acceptance of the updated policy.

10.1 Contact Methods

If you have any questions, concerns, or requests regarding this privacy policy, please contact us: