Safe and Responsible Entertainment

399bey Responsible Gaming — Your Protection Is Our Commitment

399bey is always here for you so that entertainment never becomes a problem. Through deposit limits, self-exclusion, and 24/7 support, we make sure your gaming stays healthy and enjoyable.

21+ For players aged 21 and above only
Why is Responsible Gaming Important?

Gambling or betting is entirely a form of entertainment. However, in some cases it can get out of control. 399bey believes that building responsible gaming habits is essential for every player.

When enjoying online betting and casino gaming, it is very important to set limits on your budget and time. At 399bey, we want all our users to be aware that gambling should never be thought of as a sole source of income. Every bet is a cost of entertainment — keep that in mind before you start playing. Our platform offers multiple protection tools to help you maintain healthy gaming habits.

Following our responsible gaming policy, 399bey gives the highest importance to every player's financial and mental well-being. On this page, you will learn how to set your own limits, when to take a break, and where to get help if a problem arises.

Our Protection Tools

We provide several effective tools to make responsible gaming easy at 399bey.

Set Deposit Limits

Set the maximum amount you can deposit on a daily, weekly, or monthly basis. Once this limit is set, it cannot be increased before the specified period ends. This helps you keep your budget fully under control.

Time Limits and Reminders

Set your daily or weekly session time. When the specified time is reached, 399bey will automatically alert you. This feature is very effective in preventing excessive time spent.

Time-Out Feature

If you feel you need a temporary break, take a time-out for anywhere from 24 hours to 30 days. During this period, no bets can be placed from your account. Taking a break is a sign of strength.

Self-Exclusion

If you feel gambling is having a negative impact on your life, choose self-exclusion. Activating this option will keep your account fully closed for a specified period.

Gaming History Review

View your betting history, win/loss statistics, and spending patterns at any time. Analysing your own data is an important part of responsible gaming.

24/7 Support Centre

399bey's live chat support is always ready for any questions or concerns. Assistance is available in Bengali all day and all night — no waiting.

Warning Signs of a Problem

If the following signs appear in you, it means gaming is getting out of control. Evaluate yourself honestly.

  • You are repeatedly betting to recover lost money and trying to chase your losses.
  • You are prioritising gaming over family, friends, or your career.
  • You are borrowing money for gambling or using funds meant for essential expenses on betting.
  • You want to stop gaming but cannot — you keep coming back.
  • You are lying to loved ones about gambling or hiding information from them.
  • You feel restless, irritable, or anxious when not gaming.
Ask Yourself

These questions will help you honestly assess your own gaming habits.

1

Do you bet more than your set budget?

2

After a loss, do you try to recover by placing larger bets?

3

Is gaming disrupting your sleep, eating, or work?

4

Do you have to hide your gambling from your family?

5

Do you feel uncomfortable when you think about stopping?

If you answer "yes" to more than two of these questions, contact our support team or use self-exclusion.

Golden Rules for Healthy Gaming

Responsible gaming is not just about avoiding problems — it is a way to keep entertainment enjoyable over the long term. Following the rules below will keep your gaming experience positive at all times.

399bey's Commitment

We commit that 399bey is always dedicated to promoting responsible gaming. Our platform is secured with SSL encryption and fair play is guaranteed.

Secure Platform SSL Protected Fair Play
01

Play for Entertainment, Not for Income

Always treat betting and gaming as a form of entertainment. Winnings are not guaranteed — so never use your household's essential funds or savings for betting.

02

Set a Budget in Advance

Before each session, decide the maximum amount you will spend. Once that limit is reached, end the session — even if you are on a winning streak. The deposit limit feature at 399bey will help with this.

03

Don't Rush After a Loss

If you lose, take a short break. Placing large bets out of emotion can make losses worse. Making decisions with a clear head is the key to responsible gaming.

04

Track Your Time

Keep track of how much time you spend gaming. Take a break after a set amount of time. Leave enough time for family, work, and self-care.

05

Don't Play Under the Influence or Under Stress

Avoid betting when under the influence of alcohol or when under excessive mental stress. It is harder to make sound decisions in these situations and the risk of losses increases.

06

Take Regular Breaks

Take breaks during long sessions. Get up and walk, drink some water, or do something else. Short breaks keep your mind fresh and help prevent excessive gaming.

21+ Age Verification

399bey is for players aged 21 and above only. Age is verified at registration and identity confirmation may be requested at any time. Minors participating in gambling is prohibited by law and is also socially harmful.

If there is a minor in your household, keep your account secure from them. Do not share your login details with anyone and keep your device locked. Parental control tools are also available on our platform.

  • Open an account only in your own name — registration with another person's details is not permitted.
  • Keep your login password out of reach of any children or teenagers in your household.
  • If there is any doubt about age, our support team will take immediate action.
  • Accounts belonging to minors will be permanently closed and deposited funds will not be returned.

Get Help Now

We are always here for you with gambling problems

Live Chat Support

24/7 support in Bengali — instant response available

Email Support

[email protected]

Self-Exclusion Request

Submit a request via live chat or email — activated within 24 hours

Time-Out Activation

Instant activation from Account Settings or through support

Deposit Limit Changes

Lowering a limit is instant — increasing requires a 7-day waiting period

Frequently Asked Questions on Responsible Gaming

Answers to common questions about responsible gaming are provided below.

After logging into your account, go to "Account Settings" or the "Responsible Gaming" section to set a deposit limit. You can set daily, weekly, or monthly limits separately. Once a limit is set, it takes effect immediately. Lowering a limit is instant, but increasing it requires a waiting period to prevent impulsive decisions. For further assistance, contact us via live chat.

Self-exclusion is a voluntary restriction that you can activate yourself. Once activated, no bets can be placed from your account for a specified period (6 months, 1 year, or permanently). Even if you log in during this period, you will not be able to play games or make deposits. To activate self-exclusion, submit a request via live chat or email at [email protected]. It will be activated within 24 hours.

A time-out is a temporary break — usually from 24 hours to 30 days. It helps you take a short rest. Once the period ends, you can resume playing normally. Self-exclusion, on the other hand, is a longer-term solution — ranging from 6 months to permanent. If you feel gambling is becoming a serious problem, self-exclusion is the right choice.

No. 399bey is for people aged 21 and above only. Age is verified at registration and identity confirmation documents may be requested at any time. If there is any suspicion that a minor is using the platform, that account will be closed immediately. Keep your account credentials secure to protect children in your household.

If you feel gambling is becoming a problem, contact our 24/7 live chat or reach us at [email protected]. Our dedicated support team can assist you in Bengali. We will help you set deposit limits, take a time-out, or activate self-exclusion. We are here for you without any judgment.

When activating self-exclusion, you can request a withdrawal of any funds remaining in your account. Our support team will help you safely withdraw your existing balance. New deposits and betting will be completely blocked during the self-exclusion period.

At 399bey, the mandatory minimum deposit is ৳200 and the minimum withdrawal is ৳500. Setting limits beyond these is entirely voluntary. However, we strongly recommend that every player set a monthly limit according to their financial means. This helps build healthy gaming habits over the long term.

Responsibly Enjoy
399bey's Top Games

Set your own limits, enjoy the entertainment, and always stay responsible. If you have questions, visit our FAQ page.

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